Pick the channel that suits the question.

There is no contact form here on purpose — a message that posts nowhere helps nobody. Discord, a tracked ticket or email will all reach us, and each one keeps the conversation in a place where it can actually be followed up.

Community & quick questions

Discord

The fastest place for setup questions, release chatter and help from other operators. Our team is active there most days.

Join the server

Account & product issues

Support ticket

Use a ticket when you need something tracked: licence problems, billing questions or a bug that needs a paper trail.

Open a ticket

Formal & business enquiries

Email

For invoices, partnerships or anything that does not fit a ticket. Replies usually land within a couple of working days.

[email protected]

Before you write

A little context saves a round trip.

Include your order or licence

For product issues, mention the order reference and the licence key or domain it is bound to. It lets us find the purchase without asking first.

Tell us what you already tried

Version numbers, panel version and any error output make a diagnosis much faster than a description alone.

Security reports go private

Please do not post a vulnerability publicly in Discord. Email [email protected] and we will coordinate a fix and disclosure with you.

Support is handled by the people who build the products. We aim to respond to tickets within two working days, though release periods can be busier than usual.